Field Recovery Officer @ Leading Two Wheeler Finance

3 - 8 Years
Thane, Mumbai

Job Description

Job description:
Product: Two Wheeler loan
Filed recovery officer
Job location : Mumbai
Two Wheeler Finance
Day shift only
Fixed week off on Sunday

1) Handling the Collection portfolio of hard bucket of entire Mumbai, Navi Mumbai & Beyond Mumbai region.
2) Daily morning reporting to Head office.
3) Field recovery collection
4) Should be good in data analysis and churning.
5) Planning and executing collection on a monthly basis to achieve collection efficiency
6)Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases
7) EOD Reporting to Department Head
8) Maintaining Reports
9) As a collections/arrears/debt recovery agent you will be responsible for recovering outstanding debt from our customers
10)Analyzing all loans in default/arrears and recommend appropriate action plan of recovery.
11)Discuss options available to customers who are facing pending court action in order to come to mutually acceptable arrangements which prevent further
litigation action
12)Contact customers to collect overdue payments
Achieve monthly targets and Key Performance Indicators

Key Functions & Responsibilities :

Drive collection activity with keeping customer centricity and organizations reputation and values in mind
Reduce & Control NPA of the organization
Managing 6+ bucket collection

Work with cross function
Ensuring speedy resolution of queries and grievances to maximize satisfaction levels; maintaining excellent relations with all the departments to ensure collective efforts towards maintaining portfolio at its best.

The requirement for this role:
Should have hands-on experience in recovery/Collection
Should be open for travelling as the role require Customer visits
Positive attitude with a smart working approach

Experience in team handling & Collections is must
Candidate should be presentable & good communication required
Preferred experience from Finance industry.

- Specialized Knowledge of Two Wheeler Loan Collection
- Hard Core recovery experience
- Good Negotiation Skills


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Manba Finance Ltd

Manba Finance Ltd (MFL) incorporated in the year 1996 is registered as a non-deposit taking NBFC with Reserve Bank of India. It is one of Mumbai's leading non-banking Finance companies spread across Mumbai and expanding its boundaries across Gujurat.
View Contact Details+

Recruiter Name:Kyra

Contact Company:Manba Finance Ltd


INR 2,50,000 - 4,00,000 PA.

Role Category

Retail/Personal Banking


Collections Officer

Employment Type

Full Time, Permanent